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Ubiquity Global Services Inc.
volume 8 • fall 2015
who they are: Outsourcer specializing in business solutions for prepaid, mobile and emerging payments. Ubiquity was founded in 2012 by a team of payments industry veterans that sprang from such companies as TxVia, Google and TSYS.
where they are: Headquartered in New York City with operations centers in Omaha, Neb., the Philippines, Portugal and El Salvador.
what they do: Ubiquity’s services include live and automatic-response hosted customer service, risk management, disputes and charge- back resolution, fraud detection and mitigation, custom software development and consulting.
why watch: Ubiquity’s collaborative approach leads to the constant pursuit and discovery of customer service innovations, which are plowed back into core systems. This discipline has the effect of driving the best ideas forward to improve the speed, cost, efficiency and con- venience of payments for end users.
differentiators: With significant expertise in prepaid and emerging payments, Ubiquity also designs proprietary tools to help customer service teams meet the unique needs of clients and their customers. Examples include creating a process for internal coaching, building special- ized analysis modules and tools to improve organizational efficiency.
what the judges said: Following its quick rise to prominence in the U.S. market, Ubiquity is on the path to becoming a go-to provider in Europe and beyond. Its exponential growth and deep experience in prepaid and emerging payments make it “One to Watch.”
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