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Susan E. Hawkins
Division Executive, Digital Finance and Payments Solutions
Shelly Schneekloth
General Manager, Prepaid, FIS North American Retail Payments
action. Watching this transforma- tion of talented people is the most rewarding part of my job.”
As FIS helps clients stay relevant by engaging customers and creat- ing value-added products in the digital age—such as Mobile Cardless Cash Access with Touch ID, mobile wallets and real-time P2P—the company is always mindful of compliance and evolving security threats. “We work very hard to foster a culture that allows our innovative spirit to thrive while maintaining extensive focus on secure and reliable payments sol- utions,” adds Maria Schuld, who oversees FIS’s credit, debit, ATM and fraud prevention operations
Susan E. Lorenz
Chief Administrative Officer, FIS North American Retail Payments
Maria Schuld
Group Executive Financial Services, FIS North American Retail Payments
in North America. “It can be a tough balance to achieve, but it’s also incredibly satisfying to see the impact you can have.”
“In mobile payments, in particular, we’re looking at how we make security effective yet easy for customers,” notes Susan E. Hawkins, who’s responsible for product strategy; product manage- ment; development; and P&L management for digital finance, digital payments, mobile banking and mobile commerce.
“I think you have to recognize that risk mitigation has a broader interpretation than just ‘security’ or ‘regulatory compliance’,” notes
Dawn Murray
General Manager, Merchant Services, FIS North American Retail Payments
Serena Smith
SVP and Chief Client Officer, FIS North American Retail Payments
Susan E. Lorenz, who oversees risk mitigation, business performance management and market integra- tion. While she acknowledges that would-be disruptors are important to payments’ evolution, ideas must have the fundamentals behind them: scalability, availability, accur- acy, security, etc. “The balance we need to be successful is to deliver solutions beyond the client/cus- tomer’s expectations without compromising any of the funda- mentals they demand.”
Schuld sums it up this way: “With the constant change we’re experi- encing in the payments industry, we are challenged each day to learn and think differently.”
volume 8 • fall 2015
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