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1. What are the “hot topics” your clients are most focused on right now?
companies & people
Industry Views: Give ’Em What They Want
Our clients are most fo- cused on real-time capabili- ties, security and customer experience. Real-time pay- ments have a strong value proposition for all stake- holders, whether it’s the
end customer, the bank,
the processors or the mer- chant. Security is very hot with merchants after the well-publicized data breaches,
so merchants now require bulletproof tokenization solutions and point-to-point encryption, not to mention network compliance issues like EMV. As for customer experience, thinking about how the end customer can send or receive any payment through any device at any time through a simple and secure method is the nirvana to which everyone aspires; this will deliver the economic benefits of great velocity of money and its resulting impact on commerce.
—Jeremy Wilmot,
senior vice president and general manager, Americas, ACI Worldwide
Services, such as personal financial management, mobility and data sharing, are in high demand. But program managers are facing unusual hurdles when dealing with issuing banks and the regulators’ understanding of these services. This can cause extremely long approval
processes and affects the viability of new programs reaching the market.
—Michael Ciberey,
president and co-founder, Aurora Financial Systems Inc.
With so many high-profile security breaches and malware attacks hitting the news, many companies are realizing that their protections are inadequate. In addition to securing Websites and servers,
we’re hearing more about securing the POS system. This is emerging as a new area of concern with many systems facing problems, such as the end of security patches for Windows XP.
New malware also is inserting itself at the OS-level. Busi- nesses are looking for a POS proactively designed to counter these threats and
solution providers that meet high PCI compliance standards and have comprehensive security built into their technology and processes.
—Bryan Wang,
director, marketing, Givex
As a program manager offering processing ser- vices, Praxell has been receiving increased demand for data from our partners. Clients are increasingly requesting data on pro- grams, including cardholder utilization and other key performance indicators. That’s where our reporting
dashboard has come into play. Second, we’re also seeing a lot of demand for mobile apps, as co- branders want to provide customers with a more complete mobile experience.
—Moshe Golomb,
CEO, Praxell Inc.
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